Privacy Policy

1. Who we are

Tawan Watchcraft is a watch repair workshop located at 309 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. We operate this website at tawanwatx.world. You may contact us at [email protected] or by telephone on +66 89 635 2074.

We are the data controller for the personal information described in this policy. We do not have a separate data protection officer, but any question about how we handle your data can be directed to the contact details above.

2. Information we collect

We collect information in a small number of ways:

• Enquiry form: When you send us a message through the contact form on our website, we receive your name, email address, and the content of your message. You may also choose to include your phone number.
• Direct communication: If you email or telephone us, we will hold the information you share in that exchange.
• Cookies and browsing data: Our website uses cookies for basic operation and to understand how visitors use the site. Please see our Cookie Policy for detail.

We do not ask for, and ask that you do not send, any sensitive personal information (such as health information or payment card numbers) through the website form.

3. How we use your information

The information you provide through our enquiry form is used only to respond to your message and, if relevant, to discuss the care of your watch. We do not use it for marketing, and we do not share it with third parties for commercial purposes.

Specifically, we may use your information to:

• Reply to your enquiry by email, telephone, or post.
• Keep a record of the conversation where this is relevant to an ongoing service.
• Improve how our website and contact process works, based on general patterns of use.

4. Legal basis for processing

Where applicable under Thai law and consistent with international standards, we rely on the following grounds to process your personal data:

• Contractual necessity: To fulfil a service you have asked about or agreed to.
• Legitimate interests: To respond to genuine enquiries and manage our workshop communications.
• Consent: Where you have ticked a consent checkbox on our form before submitting.

5. How long we keep it

We keep enquiry records for up to 24 months from the date of last contact. If an enquiry leads to a service relationship, records related to that service are kept for up to five years in line with standard commercial record-keeping.

You may ask us to delete your records at any time. We will act on such a request unless we are required by law to retain the information.

6. Sharing with third parties

We do not sell or rent your personal data. We may share information with:

• Email service providers used to receive and send messages — only to the extent necessary to deliver the communication.
• Website hosting and analytics services — under contractual terms that restrict their use of any data to the provision of that service.
• Legal or regulatory authorities if we are required to do so by law.

7. Cookies

Our website uses a small number of cookies. Some are necessary for the site to function; others help us understand how it is used. You may decline non-essential cookies when first visiting the site. Please read our Cookie Policy for a full explanation.

8. Your rights

You have the right to:

• Ask what personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your data, subject to any legal obligation to retain it.
• Withdraw consent where consent was the basis for processing.
• Raise a concern with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable time and in any case within 30 days.

9. Security

We take reasonable precautions to protect the information you share with us. Our website uses HTTPS. We do not store payment information on our systems. No method of electronic transmission is entirely without risk, but we try to use appropriate and proportionate measures.

10. Children

This website is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has submitted information through our site, please contact us and we will remove it.

11. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We will not make material changes without providing reasonable notice where we have your contact details on record.

12. Contact us

If you have any question about this policy or how we handle your information, please get in touch:

• Email: [email protected]
• Telephone: +66 89 635 2074
• Address: 309 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand
• Hours: Monday–Friday 09:00–18:00, Saturday 10:00–16:00